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Terms & Conditions

Processing and handling

1. Order Processing

1.1 Processing Time: Orders are typically processed within 2 business days. Please allow additional time during peak seasons or promotional events.

1.2 Order Verification: For security reasons, orders may be subject to verification. Customers will be notified promptly if additional information is required.

2. Shipping Options

2.1 Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on the selected method and destination.

2.2 Shipping Rates: Shipping rates are calculated at checkout based on the weight, size, and destination of the order. Any applicable taxes or duties are the responsibility of the customer.

3. Delivery

3.1 Delivery Timeframes: Estimated delivery times are provided during checkout and are based on the selected shipping method. Delays may occur due to unforeseen circumstances, and we appreciate your understanding.

3.2 Tracking Information: Once your order ships, a tracking number will be provided via email. You can track your shipment through our website or the carrier's platform.

4. International Shipping

4.1 International Orders: We welcome international orders. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

4.2 Delivery Times: International delivery times may vary based on the destination and customs processing. Please allow extra time for delivery.

5. Shipping Address

5.1 Address Accuracy: Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.

5.2 Undeliverable Packages: If a package is deemed undeliverable, we will attempt to contact the customer to resolve the issue. Additional shipping fees may apply for re-shipment.

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Privacy & Safety

Privacy & Safety Policy

Last Updated: 01/16/2024

Thank you for choosing our retail store Majias Market. Your privacy and safety are our top priorities.

1. Information Collection and Use

We collect necessary personal information for order processing and may use it to communicate promotional offers with your consent.

2. Information Security

We employ industry-standard measures to protect your data and payment information.

3. Third-Party Disclosure

We may share your information with trusted service providers and comply with legal requirements when necessary.

4. Cookies and Tracking

We use cookies to enhance your browsing experience; you can manage preferences in your browser settings.

5. Children's Privacy

Our services are not for individuals under 13; if you believe a child provided us information, contact us immediately.

6. Updates

We may update this policy periodically; significant changes will be communicated.

By using our services, you agree to this policy. For questions, contact us through our contact us form here.

Payment Methods

Return and replacement 

  • 1.1 Eligibility: Goods might be eligible to return or replace if claimed within 5 days, items must be unused, in the original packaging, and accompanied by the original receipt or proof of purchase.

  • 1.2 Non-Returnable Items: Certain items, including but not limited to grocery items, are non-returnable for safety purposes. Please check the product description for details.

  • 2. How to Initiate a Return or Exchange

  • 2.1 Contact Us: To initiate a return or exchange, please contact our customer support team within the specified return period. Provide your order number and a brief description of the reason for the return.

  • 2.2 Approval Process: Our team will review your request and provide instructions on returning the item. Do not send the product back without receiving authorization.

  • 3. Return Shipping

  • 3.1 Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

  • 3.2 Packaging: Please pack the item securely in its original packaging or similar packaging to prevent damage during transit.

  • 4. Refunds and Exchanges

  • 4.1 Refunds: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.

  • 4.2 Exchanges: If you requested an exchange, the new item will be shipped once the return is received and approved. You will be responsible for any price difference and shipping costs.

  • 5. Damaged or Defective Items

  • 5.1 Contact Us Immediately: If you receive a damaged or defective item, please contact us within 4 days of receiving the product. Include photos of the damaged item and packaging for our assessment.

  • 5.2 Replacement or Refund: We will provide instructions for returning the damaged or defective item. Depending on availability, we will offer a replacement or refund.

Special Inquiries

We welcome any special inquiries or requests you may have. Please fill out the customer support form, and our dedicated team will do their best to assist you.

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